“The handling of the charging for the electric was very dubious.”
A reading was taken before we arrived. We were not provided with that. We asked for information on this as soon as we arrived as we saw other reviews indicating a concern as to clarity of charges. We asked again a day later and no information was forthcoming so we opened the meter ourselves and checked . Throughout the stay we had no response from the manager, the hot water wasn’t working , and we needed to boost it multiple times to get anything like a hot shower. The bathroom upstairs ...
A reading was taken before we arrived. We were not provided with that. We asked for information on this as soon as we arrived as we saw other reviews indicating a concern as to clarity of charges. We asked again a day later and no information was forthcoming so we opened the meter ourselves and checked . Throughout the stay we had no response from the manager, the hot water wasn’t working , and we needed to boost it multiple times to get anything like a hot shower. The bathroom upstairs doesn’t have working hot water at all . On key collection there was a clear discrepancy between our reading and there’s . Apparently an extra 50 euros added to a bill for the first days use !! The total bill was 190 euros for a two week stay when we were hardly ever at home . Be warned ! The unit rate for electric was quoted as 50 cent day rate and 25 cent eve rate (11-8am) double the usual charges. Expected to be paid in cash ( even though we had no warning of the final amount owed ) and became awkward when trying to do a bank transfer. Spoiled the experience and they clearly aren’t interested in repeat customers
We are hugely concerned at the use of the term "very dubious" when describing the charging for electricity used as it suggests dishonesty on our part. We strongly reject this statement. It is stated on the property page prior to booking that guests must pay for electricity used. A reading is taken upon arrival and shared with our guests and a final reading is taken and given at checkout. This is exactly what happened in this case.
In the review above our guests state "We saw other reviews indicating a concern as to the clarity of charges". This statement also attempts to cast a shadow on our integrity. We cannot allow this statement to remain unchallenged as there is only one other review making a reference to electricity charges and this was placed by a guest with an agenda also.
Our guests who placed the review above stayed in our Holiday Home for 14 days and nights and the group numbered 7 adults. Each adult stayed in our property for €12.32 per night. During one of the worst periods of weather in West Kerry these seven adults consumed just under €2.00 of electricity per day, in a house where everything is run on electricity.
Claims that "we were rarely at home" is misleading particularly if heating and/or appliances remained running in the absence of our guests.
"The hot water isn't working and we needed to boost it many times"
This is how the hot water works, to heat the water you must press the boost button.
"The bathroom upstairs doesn't have working hot water at all".
This statement is simply inaccurate.
"The unit rate charged for electricity is double the usual rate"
This statement is also inaccurate and misleading.
We as the owners of this Holiday Home have a passion for fair-play. We try our absolute to be fair with everyone and we also expect fair-play in return. During a telephone conversation with one of these guests I was informed that they are honourable people with deep connections to West Kerry. In that case they should be well aware of the costs of electricity in Ireland. I would also have expected they would pay their electricity bill in full but they did not.
The review went on to say "they clearly aren't interested in repeat customers".
We can absolutely assure our guests that we are interested in repeat business. We have many returning customers year after year and we will extend the same repeat welcome to you once your electricity bill has been paid in full.
Property Owner
