“O’Neill’s is a comfortable old cottage in scenic surroundings.”
With the heating on and the fire going, it was warm even in very cold weather. The beds were comfortable and the cottage attractively furnished. Unfortunately our hosts had a relative who was very ill, so we did not see much of them, but we arrived to tea and Christmas mince pies set out for us. It would be helpful to include a photo of the entrance and the hosts’ house in the listing: arriving at night, from another country and after a drive from Dublin, we couldn’t find the house. It would ...
With the heating on and the fire going, it was warm even in very cold weather. The beds were comfortable and the cottage attractively furnished. Unfortunately our hosts had a relative who was very ill, so we did not see much of them, but we arrived to tea and Christmas mince pies set out for us. It would be helpful to include a photo of the entrance and the hosts’ house in the listing: arriving at night, from another country and after a drive from Dublin, we couldn’t find the house. It would also be helpful to have a welcome folder with all relevant information: the need to turn taps to full before they run, the whereabouts of the washing machine and dryer, the wifi password typed, local facilities. However, Jimmy was very pleasant when we spoke and gave us a good supply of firewood, and we sympathised with their situation.
I found Sykes very unhelpful: repeated format emails were sent, with no attempt to answer my queries. The only time I received a direct communication was a phone call in the middle of the night in New Zealand regarding payment, which I regard as intrusive. I have never before used a booking site which did not allow me to communicate with a host by email and this is very inconvenient for foreign visitors.
- Catherine, December 2022
