COVID-19 information hub
Update 01/03/21: We have now emailed all customers with bookings for properties in England with a start date from the 12th April up to and including 16th May 2021 to collect information on their booking. Single households or bubbles (if applicable) only, are legally permitted to travel during this period.
If your booking is for more than one household or bubble, and you have responded to this email and updated your details in the portal, you will shortly receive an email with the option to request a full refund, or to change the date of your holiday.
We are currently experiencing extremely high call volumes and we're dealing with bookings in order of the holiday start date. Our priority is bookings due to start before 17th May 2021. So we can assist these customers, please help by not getting in contact with us for bookings due to start from the 17th May at this stage.
For information on other countries please click on the relevant link below.
Are you on the phone to our call centre? Your Customer ID is: 5qu6rdgb