“Thank you for your latest email where you attached a copy of a previous email "AS EVIDENCE" and pointing out that i did not reply to your email dated 3rd Oct.”
That particular email stated that you confirmed that you had brought the case to a close. As the case was closed, I fail to comprehend why you thought I needed to reply to closed case. After the case was closed, you sent me another email asking about my holiday. I DID NOT HAVE A HOILIDAY. You also stated that you had spoken to the owner. The owner phoned me several days after I informed you of the circumstances of not having our holiday when you said you would inform the owner when the real ...
That particular email stated that you confirmed that you had brought the case to a close. As the case was closed, I fail to comprehend why you thought I needed to reply to closed case. After the case was closed, you sent me another email asking about my holiday. I DID NOT HAVE A HOILIDAY. You also stated that you had spoken to the owner. The owner phoned me several days after I informed you of the circumstances of not having our holiday when you said you would inform the owner when the real truth is you did not, but I did. Throughout this whole event, Sykes has never shown any compassion, consideration or made an apology for your insensitive continued and repeated emails asking me if we had a good holiday and Sykes hopes the holiday was very enjoyable and would I like to review our holiday when you know full well that I was taken seriously ill and we could not continue with our holiday. You have continued to rub salt in the would and cause offense by sending me these repeated emails. No apologies, no personal compassion and no understanding of the situation. A simple apology would have gone a long way to smooth this situation. Your customer care needs reviewing.
Regards Bruce Ashton.